Complaints procedure

Qualevita is a member of the Healthcare Complaints Portal ‘Klachtenportaal Zorg’ under membership number: 19608.

All employees of Qualevita strive to achieve the best results and provide the best service. If there is anything you are dissatisfied with, we would like to hear from you. We always take complaints very seriously because your good experience is worth a lot to us and we always want to continue to improve.

If you have a complaint and you feel you cannot resolve it with the relevant practitioner or someone from the staff, we have a clear complaints procedure. Your complaint will always be processed.

Would you like to file a complaint? Then take the following steps:

We would like to invite you to first discuss your dissatisfaction with us. This can be done by email to info@qualevita.nl, or by phone to +31(0)20 22 46 054. If you want to submit your complaint to a third party, you can contact the Healthcare Complaints Portal via info@klachtenportaalzorg.nl. You can also fill in the complaints form at www.klachtenportaalzorg.nl.

We hope that we can resolve your complaint internally. Misunderstandings and miscommunication are usually the cause of the complaint. We would like to do everything we can to solve the problem. If we cannot reach an agreement or you are not satisfied with the handling, you can also submit the complaint to the (free) Klachtenportaal Zorg complaints officer. This can also be done directly if you prefer.

If we still cannot reach an agreement, you can turn your complaint into a dispute. The complaints officer can help you with this. There will be costs associated with this.

Yours sincerely,

Team Qualevita